Inbox Overview

What the Inbox does

Scrub brings client messages from multiple channels into one place, so you're not checking five different apps to talk to clients. Depending on what you've connected, your Inbox can include:

• Email

• SMS (text messages)

• Facebook Messenger

• Instagram DMs

You'll need to connect at least one channel before you can send messages. See the channel setup articles for how to do that.

Where to find it

Click Inbox in the main navigation to open your conversations.

How it's laid out

On desktop, the Inbox is split into two panes:

• A list of all your conversations on the left

• The open conversation on the right

Click any conversation in the list to load it in the detail view.

On mobile, the Inbox works as a single screen at a time. Tap a conversation to open it, then tap back to return to your list.

Conversation statuses

Every conversation has a status: Open, Waiting, or Closed. You can filter your conversation list by status to focus on what needs attention.

What you'll see in the list

Each conversation shows the client's name and a preview of their most recent message, so you can scan for what's new without opening every thread. Conversations with unread messages show a red dot.